More good service and more timely response and thanks


Me to Coffee Bean:

I am sat in Coffee Bean at the moment at Republic Plaza.  I was served by a lovely smiling manager – Agnes Yam …. she's running around doing stuff, talking with customers and generally making me feel great to be a customer of yours.  She's awesome!!  Just wanted to let you know … Carl Griffith


Dear Mr. Griffith,

Thank You for your patronage and positive feedback on our Outlet Manager, Ms. Agnes Yap.

We do appreciate you taking the time to communicate to us and rest assured that this will be noted in her personal file for future reference.

We look forward to your continued patronage

C.c. Ms. Veron Lee (District Manager)
        Ms. Jenny Tan (Human Resource Manager)


Richard Howe
Director of Operations 

Dear Mr. Carl, We greatly appreciate your effort in taking precious time ……

Dear Mr. Carl,


We greatly appreciate your effort in taking precious time to bestow our team member, Mr Peter, with your heartfelt commendation.  It is certainly a much coveted accolade since it is generally rare for people to convey gratitude after a good service experience.


The company places immense importance in the delivery of excellence at every service encounter. Your kind compliments will also be displayed on company's notice board as a motivation to our employees


You may also nominate Mr Peter Ho in the upcoming Singapore Experience Awards 2010 by visiting the following website

These awards is to recognize the best organizations and individuals in the tourism industry.


Once again, thank you for the compliment. We look forward to delighting you always at 313@somerset!


 Thank you and best regards

Excellent Concierge at 313@somerset


Copy of Email sent to 313@somerset

I wanted to write and tell you that last week I was sat in a cafe at 313 looking at the Taxi Stand and was taken by the continual smiling and superb courtesy shown by Mr Peter Ho, the Concierge Executive. I feel that he showed a large amount of really good service to those taking taxis and I imagined what a lovely end to the day it would be to have Mr Ho help me into a cab.  I was almost tempted to get a cab myself!

Singapore needs many more Mr Ho s.