This post was originally published on www.webintravel.com on 20th October 2015 It was interesting for me listening to Julian Persaud of Airbnb simply for the number of times he used the word ‘experience’. He had a lot to say, of course, about the company and his last role with Google. But that word kept cropping up – he even used the phrase ‘touching the Airbnb experience’ when […]
You know how when, sometimes, you uninstall software of unsubscribe from an emailing list you get an automated response asking you why? Well I had an email the other day from the Expensify team asking why I hadn’t used their application. (Bascially it’s the same as with a lot of apps – looks interesting then play once then forget).
I am sat in Coffee Bean at the moment at Republic Plaza. I was served by a lovely smiling manager – Agnes Yam
Dear Mr. Carl, We greatly appreciate your effort in taking precious time to bestow our team member, Mr Peter, with your heartfelt commendation. It is certainly a much coveted accolade since it is generally rare for people to convey gratitude after a good service experience. The company places immense importance in the delivery of excellence at every service encounter. Your kind compliments will also be displayed on company's notice board as a motivation to […]
continual smiling and superb courtesy shown by Mr Peter Ho, the Concierge Executive.