Embracing the Airbnb experience

This post was originally published on www.webintravel.com on 20th October 2015 It was interesting for me listening to Julian Persaud of Airbnb simply for the number of times he used the word ‘experience’. He had a lot to say, of course, about the company and his last role with Google. But that word kept cropping up – he even used the phrase ‘touching the Airbnb experience’ when […]

Read Me Leave comment

The #Expensify people wrote to me!

You know how when, sometimes, you uninstall software of unsubscribe from an emailing list you get an automated response asking you why? Well I had an email the other day from the Expensify team asking why I hadn’t used their application. (Bascially it’s the same as with a lot of apps – looks interesting then play once then forget).

Read Me Leave comment

The Basics will always be the same.

In three weeks time I will be attending WIT and participating on two panels. And today I enjoyed a lovely lunch with Siew Hoon talking about the event, all the arrangements and how tweeters and bloggers can participate in the true spirit of engaged and connected consumers

Read Me Leave comment

More good service and more timely response and thanks

I am sat in Coffee Bean at the moment at Republic Plaza. I was served by a lovely smiling manager – Agnes Yam

Read Me Leave comment

Dear Mr. Carl, We greatly appreciate your effort in taking precious time ……

Dear Mr. Carl,   We greatly appreciate your effort in taking precious time to bestow our team member, Mr Peter, with your heartfelt commendation.  It is certainly a much coveted accolade since it is generally rare for people to convey gratitude after a good service experience.   The company places immense importance in the delivery of excellence at every service encounter. Your kind compliments will also be displayed on company's notice board as a motivation to […]

Read Me Leave comment

Excellent Concierge at 313@somerset

continual smiling and superb courtesy shown by Mr Peter Ho, the Concierge Executive.

Read Me Leave comment