Embracing the Airbnb experience

This post was originally published on www.webintravel.com on 20th October 2015 It was interesting for me listening to Julian Persaud of Airbnb simply for the number of times he used the word ‘experience’. He had a lot to say, of course, about the company and his last role with Google. But that word kept cropping up – he even used the phrase ‘touching the Airbnb experience’ when […]

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User Personas – more important than ever

Several years ago whilst working at one of the world’s largest design companies the idea of ‘customer centricity’ was not merely an important notion or guideline – it was one of the core founding principles of almost everything we did. Indeed, Design Thinking has the ‘customer’ as one of its three underpinning pillars. To help us understand and relate to our customers we created customer […]

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Why having everything on Spotify sucks

The other day I was hiking with a very good friend of mine. An industrial designer by training and someone who’s fascinated by new technology and its implications, I was keen to understand what he now used to listen to music – another passion of his. His answer was brusque and bordering on defensive – CDs. And he still buys them. I told him that […]

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#Times Plus – #Murdoch’s Times – That One – #Fail

Whilst not a big fan of The Times’ general positioning, I love the app – unique as far as I can see on the iPad offering, as it does, a beautiful electronic paper experience. being a succour for experience I have glossed over the content issues I have had.

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Beautiful Instagram Infographic

Beautiful Instagram Infographic

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Creating Magic Moments

Have you ever had a birthday or Christmas or other occasion when someone has given you a gift and you’ve thought, ‘that’s just what I wanted’?  I do hope that it’s happened to you. Do you remember how nice it felt? There are many reasons, of course, why that particular gift might have hit the spot.  Perhaps it was the latest book by an author […]

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Oh Come On! Don’t you get it yet?

Now, I spend a lot of my life encouraging brands and organizations to engage with their customers in the social media space so what’s my beef here? Read the text again and think about it. Now let me summarize it for you:

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Gliider – A Review

Siew Hoon (all round Goddess of Web in Travel)- asked me to review Gliider. A few days ago I was asked if I would test-drive the Gliider travel-planning site.  Their tagline, incidentally, is ‘Plan Funner Trips’ – make of that what you will.  I’m already thinking I might not be part of the target demographic. Using Gliider works via a Firefox installation file that adds a […]

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iPhone remote app and Apple TV

Last night I got the iPhone Remote App working with my Apple TV properly.  Previously I had only 'paired' it with iTunes and so had not got all the gesture control stuff working.  But now it is apired properly and it does work and it's simply one of the best bits of tech I have ever seen.  Awesome – really awesome. More here

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Singapore GP Tickets – Unpacking

Unpacking my Singapore GP tickets

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