User Personas – more important than ever

Several years ago whilst working at one of the world’s largest design companies the idea of ‘customer centricity’ was not merely an important notion or guideline – it was one of the core founding principles of almost everything we did. Indeed, Design Thinking has the ‘customer’ as one of its three underpinning pillars. To help us understand and relate to our customers we created customer […]

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Why having everything on Spotify sucks

The other day I was hiking with a very good friend of mine. An industrial designer by training and someone who’s fascinated by new technology and its implications, I was keen to understand what he now used to listen to music – another passion of his. His answer was brusque and bordering on defensive – CDs. And he still buys them. I told him that […]

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Thank you for pressing “send’!

Today I applied for a job online. After hitting the submit button I got the following email from the company: Thank you for pressing “send’! We just wanted to confirm that we have received your application. We know there are a lot of awesome companies out there, but we think we are pretty special and we are glad you do too. You put time and effort into […]

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I’m going to London – this is one of the reasons:

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Brave brave people

Sometimes I find it very hard to keep my eye on the guys towards the end of stage that comes to a sprint. 20/30 guys rubbing shoulders sprinting for the line at 70/80 km/h is both spectacular and frightening.

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What the…?

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Another one about our pals at Stockbridge Consultants

I received this via email as the guy said he couldn't add directly to this blog: Nin hao Carl. I’m sending from Beijing. Thanks for some warnings reg. so called “StockbridgeConsultants” (short: ‘SC’). First step:             Telefon. A lady (name unclear), and on a very, very bad voice-quality line, rang me up at the office. She asked if she could send me info materials […]

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Blood Donation – Refused

I just went to donate blood at work.  But, I was refused as a donor because I lived in the UK for 3 consecutive months between 1980 and 1996 (actually I lived there the whole time).  Apparently they (the Singapore health Authority or whatever it is) are worried about Mad Cow Disease.  Now, I am no medical expert but this continuing ban seems a little […]

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An email to Simon Mayo and Mark Kemode’s Film Review show on BBC Radio 5

I just emailed this to their show Dear Bill and Ben Thought you may be interested in a story I have just read about MIT (Massachusetts Institute of Technology) along with a handful of former Hollywood Executives and their plans to 'Save (Film) Story telling'…. Although I haven't heard Mark use his infamous phrase for a few weeks now, I'm sure that the "Death of […]

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My Relationship with Ricky Gervais

I have been a fan of Ricky's for a long time now.  I can even remember him on 'The Eleven o'clock show' on Channel 4 a long time ago – probably before most people had heard of him or started admiring him. Then of course came 'The Office' and all the other great stuff that's come from this comic genius.  I have been living in […]

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