#Times Plus – #Murdoch’s Times – That One – #Fail


Some time ago I took advantage of The Times (TimesPlus, Times+) offer via their iPad app to sign up for a month’s subscription for just GBP 1.0

Whilst not a big fan of The Times’ general positioning (editorialy wise) , I love the app – unique as far as I can see on the iPad offering, as it does, a beautiful electronic paper experience.  Being a succour for experience I have glossed over some of the content issues I have had.

Recently though I noticed the (now usual price) monthly subscription charges on my credit card bill.

So, I thought I would log on, review my details, my monthly charge and my statement… you know, all the usual stuff we now expect to be able to do online.

But can I do that with The Times? Can I hec.  Nothing is available.  No review of payment details.  No indication of the current subscription charge.  No details of payments taken to date.  nothing.

I have been in touch via email with their help team.  Apparently I can cancel by emailing them they told me.

These are the last two emails we’ve exchanged:

From Me:

Thanks for your reply.

Why is there not the option to Manage my own credit card details and view recent payments as there is with every other website I do transactions with?

From them:

Thank you for your reply.  We do not currently have the facility to link our payment system with the ‘My Details’ area of the website.  Our online development team does review feedback from readers and they are aware of the demand for this feature; we may be able to offer this facility in future. I will of course pass your comments to the development team for their attention.

“Are aware of a demand for this feature”?

Really?  No shit Sherlock.

Hopeless.  Really hopeless.  What a joke.